Processing Time: Orders are typically processed and shipped within 5 business days (excluding weekends and holidays) after payment confirmation.

Shipping Rates: Shipping charges for your order will be calculated and displayed at checkout.

Delivery Estimates:

• Domestic: Standard shipping usually takes 7 business days.
• International: Shipping times may vary depending on the destination. Please allow 1 to 2 weeks for delivery.

Tracking Information: Once your order has been shipped, you will receive a tracking number via email, allowing you to track your package's progress.

Customs and Import Taxes: Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

Lost or Damaged Packages: We are not liable for any items lost or damaged during shipping. If you encounter any issues with your order, please contact the carrier directly to file a claim.

Note: Shipping times may be impacted by unforeseen circumstances such as weather delays or carrier issues. We appreciate your understanding and patience.

Privacy Policy

This Privacy Policy describes how DE LUXE ("we," "us," or "our") collects, uses, and shares information when you use our website info@de-luxe.shop de-luxe.shop or make a purchase from our store.

Information We Collect

• Personal Information: When you visit the Site or make a purchase, we may collect certain information from you, including your name, email address, postal address, payment information, and any other information you provide to us.
• Device Information: We automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.
• Order Information: Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number.

How We Use Your Information We use the information collected from you for various purposes, including:

• Processing and fulfilling orders
• Communicating with you
• Providing customer support
• Improving and optimizing our Site
• Complying with applicable laws and regulations

Sharing Your Personal Information We may share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store. 

Data Retention We retain your Personal Information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with legal and regulatory obligations, to resolve disputes, and to enforce our agreements.

Your Rights You have the right to access, correct, or delete your Personal Information. If you have any questions or concerns about our Privacy Policy or if you would like to exercise your rights, please contact us at info@de-luxe.shop.

Changes to Our Privacy Policy We may update our Privacy Policy from time to time. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Contact Us For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at info@de-luxe.shop

Returns and Exchanges Policy

Returns We want you to be completely satisfied with your purchase. If you're not happy with your order, you may return it within 10 days of receiving it for a full refund. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Exchanges If you need to exchange an item for a different size or color, please contact us within 10 days of receiving your order. We will do our best to accommodate your request, subject to availability.

Return Process To initiate a return or exchange, please follow these steps:

1. Contact us at info@de-luxe.shop with your order number and reason for the return/exchange.
2. Once your return/exchange request is approved, we will provide you with a return shipping label (if applicable) and further instructions on how to proceed.
3. Pack your item securely in its original packaging, including any accessories or documentation that came with it.
4. Ship your return/exchange package using the provided shipping label (if applicable). Please note that return shipping costs are the responsibility of the customer, unless the return is due to a mistake on our part (e.g., wrong item received, damaged item).
5. Once we receive and inspect your returned item, we will process your refund/exchange as promptly as possible.

Refunds Refunds will be issued to the original payment method used for the purchase. Please allow 14 business days for the refund to appear in your account, depending on your bank or credit card issuer's processing times.

Non-Returnable Items Certain items are not eligible for return or exchange, including:

• Customized or personalized items
• Gift cards
• Clearance or final sale items

Damaged or Defective Items If you receive a damaged or defective item, please contact us immediately at info@de-luxe.shop so we can resolve the issue promptly.

Contact Us If you have any questions about our Returns and Exchanges Policy, please contact us at info@de-luxe.shop.

Terms of Service

These Terms of Service ("Terms") govern your use of the DE LUXE website             de-luxe.shop and any purchases made through the Site. By accessing or using the Site, you agree to be bound by these Terms.

Intellectual Property All content on the Site, including text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of DE LUXE or its content suppliers and is protected by international copyright laws. The compilation of all content on the Site is the exclusive property of DE LUXE and is protected by international copyright laws.

Use License You may access and use the Site for personal, non-commercial purposes in accordance with these Terms. You must not modify, adapt, or hack the Site or modify another website so as to falsely imply that it is associated with DE LUXE. You must not reproduce, duplicate, copy, sell, resell, or exploit any portion of the Site without express written permission from DE LUXE.

Disclaimer of Warranties The Site is provided on an "as is" and "as available" basis. DE LUXE makes no warranties, expressed or implied, regarding the accuracy, reliability, or availability of the Site. Your use of the Site is at your own risk.

Limitation of Liability In no event shall DE LUXE, its officers, directors, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Site.

Indemnification You agree to indemnify and hold harmless DE LUXE, its officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, or expenses, including attorney's fees and costs, arising out of or in any way connected with your use of the Site.

Governing Law These Terms shall be governed by and construed in accordance with the laws of [Your Country], without regard to its conflict of law provisions.

Changes to Terms DE LUXE reserves the right to update, change, or replace any part of these Terms at any time without prior notice. It is your responsibility to check this page periodically for changes. Your continued use of the Site following the posting of any changes constitutes acceptance of those changes.

Contact Us If you have any questions about these Terms, please contact us at info@de-luxe.shop